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Terms and Conditions

 

Terms & Conditions


All tickets are non-refundable except in the case of postponement, cancellation or government restrictions as a response to COVID-19 resulting in cancellation, postponement or changes to guidelines - in which case refunds are from point of purchase. Event line-ups subject to change.

Ticket Holders assume all risk of injury and all responsibility of property loss, destruction or theft and release promoters, performers, sponsors, ticket outlets, venue and their employees from any liability thereafter.

Latecomers may not be admitted until a suitable break but admission cannot always be guaranteed.

Any customer who disrupts the performance will be removed from the venue without refund.

Management reserves the right to refuse admission.

In line with current government guidelines, ticket holders at events before October 22 must be fully vaccinated and have a valid COVID certificate at the time of the event. From October 22 and onwards, this will not be compulsory and you can attend without a COVID certificate (so even if you don’t have COVID certificate, you can book shows for October 22nd and onwards). This is subject to the current government roadmap proceeding as planned. However, if the roadmap is delayed and restrictions last beyond October 22 and you don’t have the necessary COVID certificate, you will be issued a refund. 

We do ask you follow the rules of each venue, be conscious of social distancing for the comfort of other attendees and not to attend if you are feeling unwell, have COVID-19 or are a close contact of a confirmed case. 

Order completion

 

Galway Comedy Festival will not be held responsible for any inconvenience or loss caused by a failure on the customer’s part to complete and successfully place an order for tickets.

 

The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful.

 

It is the customer’s responsibility to note and safely keep their tickets or confirmation number associated with their order. Galway Comedy Festival will not be responsible for lost tickets.

 

Ticket selection

 

Galway Comedy Festival will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type, seating assigned and ticket delivery method.

 

The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.

 

When purchasing tickets from Galway Comedy Festival, please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.

 

Galway Comedy Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.

 

Multiple orders

 

Galway Comedy Festival will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally.

 

It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired.

 

Galway Comedy Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed.

 

When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page.

 

If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact Galway Comedy Festival for assistance.

 

Age Policy

Our age policy: Theatres: No Under 16s. Under 18s must be accompanied by a parent /guardian aged 18+. Bars: No under 18s after 8pm. Be aware that the content of shows, no matter the time of day, are not censored and are intended for a grown-up audience.

 


Event Cancellation

 

From time to time, events are cancelled by the promoter, artist or venue.

Should this happen, we will try to contact you as early as possible by email, with the email address you have supplied at the time of booking.

In most cases refunds are for the basic cost of the tickets purchased as booking and postage fees are non-refundable.


Event Rescheduling

 

From time to time, events are rescheduled by the promoter, artist or venue.

 

Should this happen, we will try to contact you as early as possible by email, with the email address you have supplied at the time of booking.

 

If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund.

 

Galway Comedy Festival will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.

 

Inconvenience, loss or expenses arising from cancelled events

 

Galway Comedy Festival will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.

 

The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.

 

Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.

 

Galway Comedy Festival cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.

 

Lost Tickets

 

Galway Comedy Festival is not responsible for replacing tickets that have been lost or stolen. These tickets are the property of the customer and their safety is their responsibility.

Please note that you can always retreive your purchased tickets from "My Account" section of our website

The Sanity Clause

You can't fool me, there ain't no sanity clause ;)